Last Updated: July 2026

1. Order Processing

Orders are normally processed and dispatched within 1–2 working days after payment confirmation.

2. Estimated Delivery

After dispatch, delivery within India normally takes 4–7 working days.

3. Remote Locations

Delivery to remote areas or difficult serviceable locations may take additional time.

4. Shipping Charges

Any applicable shipping charge is clearly displayed on the checkout page before you place your order.

5. Order Tracking

Once your order is dispatched, tracking details are sent to you by email, SMS or WhatsApp.

6. Delivery Delays

Delivery may be delayed due to the courier company, weather, public holidays, natural events or other situations beyond our control.

7. Correct Address

Customers must provide a complete and correct delivery address, mobile number and PIN code. The company is not responsible for delays caused by a wrong or incomplete address.

8. Failed Delivery

If the customer is unavailable, does not receive the phone call, or multiple delivery attempts fail, the parcel may be returned. A re-shipping charge may apply to the customer.

9. Damaged Parcel

If the parcel looks damaged, opened or tampered from outside, please take a photo/video before accepting delivery, or refuse the parcel.

10. Unboxing Video

For any wrong, missing or damaged product claim, an uninterrupted unboxing video recorded while opening the parcel is required.

11. Delivery Confirmation

An order is considered delivered once the courier tracking shows "Delivered" status. If there is any issue, please contact our support team immediately.

12. Customer Support

Toll-Free: 1800 890 5576
WhatsApp: 7043774376
Email: support@kingster.info
Timing: Monday to Saturday, 10:00 AM to 6:00 PM