Last Updated: July 2026

At KINGSTER, we take every reasonable step to ensure that your product is properly checked, securely packed and dispatched in good condition. Each eligible product is QC tested before dispatch.

This policy explains the process for reporting delivery-related issues, requesting a replacement and cancelling an order. Our aim is to provide a fair and transparent resolution while protecting customers and the company from misuse or fraudulent claims.

1. Policy Scope

This policy applies to all products purchased directly from the official KINGSTER website, including products added to the website in the future, unless a different product-specific policy is clearly mentioned on the respective product page.

Product categories covered include, without limitation:

• Electronic products
• Computer accessories
• Storage devices
• Battery-powered products
• Cables and adapters
• Wireless devices
• Mobile and laptop accessories
• Other products sold through the official KINGSTER website

Products purchased from Amazon, Flipkart or any other marketplace will be governed by the return, replacement and cancellation policy of the respective marketplace.

A valid order ID or purchase invoice is required for every request.

Each product's warranty follows the warranty period mentioned on its product page or invoice.

2. Seven-Day Replacement Request Window

A replacement request for a delivery-related issue must be submitted within 7 calendar days from the date of delivery shown in the courier tracking record.

Eligible delivery-related issues may include:

• A wrong product was delivered
• A wrong model, colour, size, capacity or variant was delivered
• The product or an included accessory was missing
• The product was received physically damaged in transit
• The product does not power on or function at the time of delivery
• The product is materially different from the description displayed at the time of purchase
• A manufacturing defect is confirmed during inspection

Every replacement claim depends on order details, photos, video, serial number or product identification, and inspection.

Direct unconditional return or refund is not applicable. For eligible claims, after verification and inspection, a replacement, repair, equivalent product or legally required resolution will be provided.

The 7-day period applies to replacement requests related to the condition in which the product was delivered.

Manufacturing defects reported after 7 days may be handled separately under the applicable KINGSTER Warranty Policy.

3. Contact Support Before Returning the Product

Customers must contact KINGSTER Customer Support before sending any product back.

Please do not courier or hand over a product without receiving return instructions or a service request confirmation from our support team.

Our technical support team may first request basic troubleshooting, such as:

• Trying another compatible USB port
• Trying the supplied or another compatible cable
• Checking Disk Management or Device Manager
• Testing the product on another supported computer
• Confirming the operating system and file-system compatibility
• Sharing a short video showing the reported issue

Basic troubleshooting helps us resolve simple compatibility or configuration issues without unnecessary shipping delays.

4. Information Required for a Claim

To review a replacement request, the customer may be asked to provide:

• Order ID or invoice
• Customer name and registered mobile number
• Product model and capacity
• Product serial number
• Clear photographs of the product
• Photograph of the outer shipping label
• Photograph of the product packaging
• A short video clearly demonstrating the issue
• Unboxing video, where relevant
• Any additional information reasonably required for verification

Incomplete or unclear information may delay the review process.

5. Unboxing Video for Transit, Missing or Wrong-Item Claims

Customers are strongly advised to record a clear, uninterrupted unboxing video from before opening the sealed parcel until the product and all included items are fully visible.

An unboxing video is especially important for claims involving:

• Empty parcel
• Missing product
• Missing accessory
• Wrong product
• Wrong capacity
• Different item received
• Physical damage visible at delivery
• Tampered or opened parcel

The video should clearly show:

• The shipping label
• All sides of the sealed parcel
• The complete opening process
• The product and accessories inside
• The serial number or identifying label, where visible

Where a claim cannot reasonably be verified without an unboxing video, approval may not be possible. However, KINGSTER may also consider other reliable evidence available in the individual case.

6. Damaged or Tampered Parcel

If the outer parcel appears opened, crushed, wet, resealed or visibly tampered with, the customer should:

• Photograph or record the parcel before opening
• Inform the delivery representative immediately
• Refuse delivery where the parcel appears seriously damaged or tampered with
• Contact KINGSTER Customer Support as soon as possible

Accepting a visibly damaged parcel without recording its condition may make a transit-damage claim difficult to verify.

7. Product Inspection Is Required

Submitting a replacement request does not automatically mean that the claim has been approved.

Every returned product may be checked for:

• Serial number and model verification
• Physical condition
• Port and connector condition
• Power-on functionality
• Device detection
• Read/write functionality
• Health and diagnostic status
• Signs of impact, misuse or liquid exposure
• Signs of opening, repair or modification
• Missing parts or accessories
• Product substitution or mismatch

A replacement will be approved only after the product and claim satisfy the applicable policy conditions.

8. Diagnostic Testing and Data (Storage and Memory-Based Products)

For storage devices and memory-based products, inspection may require diagnostic testing, initialization, partitioning, formatting or other procedures that may erase existing data.

Before submitting a product for inspection, the customer must:

• Back up all important data, wherever technically possible
• Remove confidential, personal or business data
• Ensure that the returned drive is not the only copy of important files

By submitting a storage product for inspection, the customer acknowledges that diagnostic testing may affect or erase stored data.

KINGSTER does not guarantee preservation, recovery or confidentiality of data remaining on a returned storage device.

9. Data Loss Is Not Covered

The customer is solely responsible for maintaining additional backups of important files.

Return, replacement and warranty coverage does not include:

• Data loss
• Deleted files
• Corrupted files
• Lost partitions
• Formatting-related loss
• Operating-system errors
• Malware or ransomware damage
• Data-recovery charges
• Business loss caused by unavailable data
• Consequential or indirect loss arising from data loss

No storage device should be used as the only copy of valuable data.

10. Conditions Required for Replacement

For an approved replacement, the returned product should include, wherever originally supplied:

• The original product
• Original cable
• Included accessories
• Original packaging
• Serial-number label
• Warranty or QC label
• Purchase invoice or order details

The product must match the serial number, model and capacity supplied in the original order.

A replacement may be delayed, declined or adjusted if the returned item is incomplete, substituted, mismatched or missing important accessories.

Normal opening of the retail box for product inspection is permitted. Unnecessary damage to packaging should be avoided.

11. Cases Not Eligible for Replacement

A replacement may not be approved where inspection shows that the issue resulted from:

• Physical impact, fall, pressure or accidental damage
• Bent, broken, loose or damaged Type-C port
• Liquid, moisture, corrosion or water damage
• Burn marks, overheating or electrical damage
• Use with an incompatible, defective or unsafe cable
• Use with an unsupported power source or adapter
• Improper installation, handling or storage
• Unauthorized opening, repair or modification
• Tampered or removed serial-number, warranty or QC label
• Malware, ransomware or software-related damage
• File-system corruption caused by unsafe removal or improper shutdown
• Customer-created partition, formatting or operating-system issues
• Damage caused by another device
• Normal scratches or cosmetic wear that do not affect operation
• Change of mind after delivery
• A product functioning according to its published specifications
• Compatibility limitations already disclosed on the product page
• Performance variation caused by the computer, port, cable, file type or operating system
• Failure to provide sufficient information to verify the claim
• Return of a different, counterfeit or substituted product

This list is illustrative and not exhaustive. Each case will be assessed according to the product condition, available evidence and applicable law.

12. No-Fault-Found Cases

If inspection confirms that the product is functioning normally and no covered defect is found, it may be returned to the customer.

In such cases, reasonable return-shipping or inspection charges may apply. Any applicable charge will be communicated to the customer before the product is sent back.

The company may also share test results, photographs or diagnostic information where available.

13. Replacement Resolution

When a claim is approved, KINGSTER may provide one of the following appropriate resolutions:

• Replacement with the same model and capacity
• Replacement with an equivalent model of equal or better specifications
• Repair or service resolution, where appropriate
• Refund, where replacement or another reasonable remedy is unavailable or where required by applicable law

Replacement availability depends on stock.

If the exact colour or model is unavailable, an alternative will be offered only after informing the customer. Capacity will not be reduced without customer consent.

14. Replacement Processing Time

After the returned product reaches the designated service location:

• The parcel will be received and recorded
• The product will undergo verification and diagnostic testing
• The customer will be informed of the claim outcome
• An approved replacement will normally be processed within 5–7 working days after inspection

Additional time may be required for complex testing, incomplete information, weekends, public holidays, courier delays or stock unavailability.

15. Pickup and Return Shipping

Pickup service is subject to courier availability and serviceability at the customer's PIN code.

Where pickup is unavailable, the customer may be asked to courier the product to the address provided by KINGSTER Support.

For a confirmed eligible delivery defect or approved manufacturing-defect claim, reasonable standard return-shipping arrangements may be provided or reimbursed as communicated by support.

Premium, express, insurance, packaging or unauthorized courier charges will not be reimbursed unless approved in writing beforehand.

If inspection finds customer-induced damage, no defect or an ineligible claim, onward and return logistics charges may be payable by the customer.

16. Safe Return Packaging

The customer is responsible for packing the product securely before handing it to the courier.

The product should be protected using appropriate cushioning and placed inside a strong outer box.

KINGSTER will not be responsible for additional damage caused by inadequate return packaging arranged by the customer.

Customers should retain:

• Courier receipt
• Tracking number
• Photographs of the packed product
• Packing video, where possible

17. Refund Conditions

KINGSTER primarily provides replacement or another suitable resolution for eligible product issues.

A refund may be considered in situations such as:

• The ordered product cannot be supplied
• An approved replacement is unavailable
• A duplicate payment was successfully charged
• An order was cancelled before dispatch
• The company is unable to provide an appropriate remedy
• A refund is required under applicable law

An approved refund will be issued to the original payment method.

Banking, card, UPI or payment-gateway processing time may apply after the refund is initiated.

Cash refunds or refunds to an unrelated bank account will not normally be provided.

18. Order Cancellation

A customer may request cancellation before the order has been packed or dispatched.

Once an order has been handed over to the courier, cancellation may not be guaranteed.

If a prepaid order is cancelled before dispatch, the approved amount will be refunded to the original payment method.

Repeated refusal of confirmed Cash on Delivery orders, false addresses or abusive ordering activity may result in COD restrictions or order cancellation for future purchases.

19. Incorrect Address and Failed Delivery

Customers are responsible for providing a complete and accurate:

• Name
• Mobile number
• Address
• Landmark
• City
• State
• PIN code

KINGSTER is not responsible for delays or failed delivery caused by incorrect or incomplete customer information.

If a parcel is returned because the customer was unavailable, refused delivery, provided an incorrect address or did not respond to the courier, re-shipping charges may apply.

20. Fraudulent, Abusive or Mismatched Claims

KINGSTER reserves the right to investigate and decline claims involving suspected:

• Product swapping
• Serial-number mismatch
• Empty-box fraud
• False missing-item claims
• Edited or misleading photographs or videos
• Deliberate product damage
• Repeated abusive claims
• Threatening or abusive communication
• Misuse of return or COD facilities

Where necessary, relevant evidence may be shared with courier partners, payment providers, marketplaces or lawful authorities.

This clause does not affect genuine customer claims made in good faith.

21. Marketplace Purchases

For products purchased through Amazon, Flipkart or another marketplace, customers should initially raise the request through that marketplace using the original order.

Marketplace-specific timelines and procedures may apply.

KINGSTER Warranty Support may assist after the marketplace return period, subject to product warranty terms.

22. Grievance Handling

KINGSTER will endeavour to:

• Acknowledge a formal customer complaint within 48 hours
• Review the information provided by the customer
• Provide updates where additional testing or information is required
• Resolve the grievance within the period prescribed under applicable law

Resolution time may depend on product receipt, diagnostic testing, courier transit and customer response.

23. Customer Support

Brand: KINGSTER
Company: PANCHDEV ENTERPRISE
Toll-Free: 1800 890 5576
WhatsApp Support: 7043774376
Email: support@kingster.info
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM
Closed: Sundays and public holidays

When contacting support, please keep your order ID and product serial number ready.

24. Fair-Use and Legal Rights

This policy is intended to provide a fair and transparent process for both customers and KINGSTER.

Nothing in this policy is intended to restrict any mandatory consumer right or remedy available under applicable Indian law.

Where any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

KINGSTER may update this policy from time to time. The policy displayed on the website at the time of purchase will normally apply to that order, subject to applicable law.